Date of issue: 11 April 2025
Date of effect: 31 March 2025
Attention:
Registered Dairy exporters, manufacturers, agents, freight forwarders and automated export permit issuers.
Department of Agriculture, Fisheries and Forestry (the department) - Central and Regional
Purpose
This Industry Advice Notice (IAN) is to advise Next Export Documentation (NEXDOC) users of a change in the functionality when adding client group members.
Summary of changes and key points
From Monday 31 March 2025, NEXDOC client group functionality changed. Client group members can only be added to a client group if they have created a NEXDOC user account.
If a client group administrator attempts to add a member who does not have a NEXDOC user account, an error message will be received, as shown in figure 1:
Figure 1 – error message
To set up a NEXDOC user account for the first time, please register through the Online Services portal.
Once the user’s NEXDOC account is approved, the client group administrator can add the user as a member to the client group.
Background
Client Group in NEXDOC
Client groups consist of a client group administrator and client group members. The client group functionality allows an organisation to manage users who are using third party software to raise a Request for Export (REX).
Client group administrator role
The individual that initially registers the organisation as a client group will automatically be the client group administrator. The administrator has permissions to manage the client group account including adding or removing members.
Client group member role
As a client group member, you can:
- submit REXs on an exporter’s behalf
- if approved by the department, authorise export permits as an automated export permit issuer (AEPI)
For more information on client groups please refer to NEXDOC Help webpage.
Further information
If you have any questions regarding this IAN, please email the NEXDOC Helpdesk at NEXDOC@aff.gov.au
Ingrid Massa-Ward
A/g Assistant Secretary
Digital Export Program Branch
Department of Agriculture, Fisheries and Forestry