Date of issue: 24 September 2024
Dates of effect: 24 September 2024
Attention:
Registered dairy manufacturers, agents, freight forwarders and approved export permit issuers.
Department of Agriculture, Fisheries and Forestry (the department) - Central and Regional offices.
Purpose
This Industry Advice Notice (IAN) is to advise Next Export Documentation (NEXDOC) users of an unplanned outage.
Key points
- An unplanned outage of NEXDOC impacting users of some NEXDOC third party software.
- These users are receiving errors which are preventing them from lodging a Request for Export (REX)
Important
- Where there is an urgent need to obtain export documentation, a REX can be lodged via the NEXDOC portal as this is not impacted by the outage
- User guides on how to submit a REX through the portal are available on our website.
- The department is progressing a solution to this issue as a matter of priority. We anticipate a fix will be in place late this afternoon.
- If you have any questions regarding this IAN please email the NEXDOC Helpdesk at NEXDOC@aff.gov.au.
Caroline Martin
Assistant Secretary
Digital Clearance Service
Department of Agriculture, Fisheries and Forestry
The information provided in this advice is current at the time of writing and is intended for use as guidance only and should not be taken as definitive or exhaustive. The Commonwealth endeavours to keep information current and accurate, however, it may be subject to change without notice. Exporters are encouraged to verify these details with their importers prior to undertaking production/exports. The Commonwealth will not accept liability for any loss resulting from reliance on information contained in this notice.