Date of issue: 12 September 2023
Date of effect: 13 September 2023
Attention:
Registered dairy exporters, manufacturers, agents, freight forwarders, and approved export permit issuers.
Department of Agriculture, Fisheries and Forestry (the department) - Central and Regional offices.
Purpose
To notify Next Export Documentation (NEXDOC) system users of an unplanned outage.
Key points
The department has identified an issue with extra certificate requests in the NEXDOC system.
NEXDOC software users requesting an extra certificate will need to include the primary template with their submission. If this is not completed, the primary certificate will be printed as an extra certificate.
If you have requested an extra certificate and haven't received your primary certificate, please contact nexdoc@aff.gov.au
The department has an unplanned NEXDOC outage and users will not be able to access the system. To ensure there is no disruption to your consignments please do not lodge or make amendments to requests for export (REXs) from 9.00pm to 11.00pm (AEST) Wednesday 13 September 2023.
If you have any questions, please contact nexdoc@aff.gov.au.
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The information provided in this advice is current at the time of writing and is intended for use as guidance only and should not be taken as definitive or exhaustive. The Commonwealth endeavours to keep information current and accurate, however, it may be subject to change without notice. Exporters are encouraged to verify these details with their importers prior to undertaking production/exports. The Commonwealth will not accept liability for any loss resulting from reliance on information contained in this notice.