Online reservations available – you can now make an online reservation in the post entry quarantine (PEQ) facility in Mickleham, Victoria.
Please refer to Post-Entry Quarantine Reservations and submit your reservation as soon as possible to avoid any disappointment or delays with your animal’s intended arrival date.
It is recommended clients submit their reservations for quarantine as soon as their import permit is granted. Submitted reservations will be assessed by the facility within 7 days.
Once a notification has been received advising you of the approved reservation, this is when pre-export treatments and blood tests should be conducted to comply with the import conditions and reservation date.
Post Entry Quarantine will not be taking arrivals from Friday 15th December 2017 to Tuesday 2nd January 2018 inclusive.
Cat and dog collections will return to business as usual arrangements on Wednesday 3rd January 2018.
We apologise for any inconvenience this may have caused, unfortunately in this timeframe some of our key stakeholders are not operating which impacts our ability to receive animals.
Post Entry Quarantine facility
Please note: The Mickleham Post Entry Quarantine Facility has now opened and is accepting all cat and dog, bee and horse arrivals into Australia that require post entry quarantine. The Eastern Creek Quarantine Facility is now closed . The Spotswood Quarantine Facility is only open to live bird imports.
Post Entry Quarantine facility for cats and dogs
Government operated cat and dog post entry quarantine services are provided in Mickleham, in Melbourne, Victoria.
Animals booked into the Mickleham Post Entry Quarantine Facility must enter Australia via Melbourne International Airport.
Please note: If there are no direct flights from your country of export into your required airport, transhipment will be required via an approved overseas transhipment arrangement. Your airline or a pet transport agent can assist you in meeting these flight requirements.
Post Entry Quarantine Facility
Phone: 1800 900 090 +61 3 8318 6700 (outside Australia)
Fax: +61 3 9391 0860
Email: Invoicing, Bookings & General Inquiries
Hours: Monday – Friday (8.00am - 4.00pm)
Weekends and Australian Public Holidays – Closed.
Who is ‘the importer’ and what are their responsibilities?
‘The importer’ is the person whose name is listed on the import permit. They are responsible for:
- ensuring animals meet all the required import conditions, as a non compliance may delay the release or require the animal to be re-exported;
- organising collection of the animal/s on completion of the quarantine period; and,
- paying all the associated fees.
The importer may give permission for someone else to act as their authorised agent. Other persons may include a pet transport agency, family member or a friend. This permission must be given in writing and must include the functions they authorise the agent to undertake on their behalf. (i.e. receive information about an animal, collection on completion of quarantine period, ability to authorise private vet treatment if required, etc).
This permission can be given at any stage throughout the quarantine process, however it is preferable for these details to be provided prior to arrival of the animal.
The importer is also responsible for ensuring contact details for both themselves and authorised agents are up to date both before their animal/s arrives and throughout the quarantine period. It is important that your Australian contact details be provided so that contact can be made in the event of an emergency.
Fees and payments
- Fees are subject to change without notice. It is the importer’s responsibility to keep up to date with changes by regularly visiting the Department of Agriculture and Water Resources website for information.
- When booking your animal's accommodation you will receive an invoice for the cost of accommodation, Department of Agriculture inspections and your airline handling fee. The airline handling fee is charged by the local airport freight handler and the department pays this fee on your behalf. This invoice must be paid in full before your booking will be confirmed.
- Additional fees may be charged due to circumstances such as:
- additional inspection fees caused by non-compliant or incomplete documentation arriving with the animal
- additional daily fees where the required import conditions have not been met
- additional transportation costs caused by delayed flights
- additional service fees if your animal requires hospitalisation in the case of an emergency
Please contact the Booking and Invoicing team via email if you require further explanation about these potential additional charges. If additional charges apply you will be invoiced prior to your animal’s release.
Full settlement of your account is required prior to your animal's release. If the release date falls on a weekend or public holiday all invoices must be paid in full by close of business the last business day prior to the release date.
The Department of Agriculture and Water Resources prefers EFTPOS, credit card (Visa, MasterCard or American Express).
Payment at a post entry quarantine facility is only via EFTPOS or credit card (Visa, MasterCard or American Express)
All other payment types (bank cheques and cash) can be facilitated at the Department of Agriculture and Water Resources regional offices located across Australia if this is your preferred method of payment.
If you have any queries about payment, please contact the Booking and Invoicing team
Please note personal cheques cannot be accepted.
Booking accommodation at the Post Entry Quarantine Facility
Once you have received your Import Permit from the Department of Agriculture and Water Resources you can make a booking at the Mickleham Post Entry Facility. Being granted an Import Permit does not guarantee your animal a kennel or pen at the post entry quarantine facility. At times, waiting periods may apply.
Once you/your pet transport agent has made a booking through the online system, you will receive notification of the next steps including timeframes to complete your booking. This will include paying for the known quarantine fees and providing the department with further details including flight and air way bill details. These details can be obtained by you/your pet transport agent from your airline.
If there are no direct flights from your country of export into your required airport, transshipment will be required via an approved overseas transshipment arrangement. Your airline or a pet transport agent can assist you in meeting these flight requirements.
All cats and dogs that require post entry quarantine (i.e. category 2 and 3) must arrive on an international flight into Melbourne International Airport to undergo quarantine at the Mickleham Post Entry Quarantine Facility.
The department has determined the following flight arrival windows for animals booked for quarantine at Mickleham. If you require further information about available flights that arrive within these arrival windows, please contact your airline or shipping agent.
In department’s normal span of working hours*
Out of the department’s normal span of working hours **
Monday - Friday
04:30 – 16:30
16:30 – 22:00
04:30 – 10:30
* No additional charge as animals will be collected, transited and settled at the PEQ facility during the department’s usual span of working hours (Monday – Friday 06:30 – 18:30).
** Additional charges will apply as animals will be collected, transited and settled at the PEQ facility outside of the department’s usual span of working hours (Monday – Friday 06:30 – 18:30).
If flights are delayed and collection is required outside the above hours, additional fees will be applied.
Department of Agriculture and Water Resources staff will notify you by e-mail that your animal has arrived safely within 24 hours of arrival. They will contact you immediately if there is an issue with your animal on arrival.
- Animals are housed in climate controlled pens.
- Animals will be allocated an individual pen at the time of booking.
- If you are importing multiple animals, where possible, we will try to house same species (i.e. two dogs) in adjacent pens.
- Your animal will be fed a high quality, nutritionally balanced commercial dry food, once daily during their stay (unless veterinary advice states multiple feeds are required).
- If your animal has a special dietary requirement you must identify this when applying for your permit under the “special needs” requirement. All special needs requirements must have a veterinary statement outlining the animal’s condition and reason for providing a different diet. This statement must accompany your permit application.
- If approval is given for a special diet, the items will need to be sourced in Australia and provided to the facility with a copy of the veterinarian statement.
- Food must not be sent with your animal. Any food sent with animals will be destroyed upon arrival due to the possible biosecurity risks.
Bedding, treats and toys
- Please don’t send items to the facility as the Department of Agriculture and Water Resources does not take responsibility for any items sent to or left at the facility.
- All bedding, soft toys, comfort items etc that travel with the animal in their transport crate will be destroyed upon arrival as they become soiled during the journey.
- The department will provide bedding for cats and dogs to suit their breed and age.
Visiting and exercise
- Under the current import conditions many animals undergo just 10 days in post entry quarantine. In this period departmental staff are focused on providing the care your animal needs, while managing the administrative and biosecurity requirements that prepare your animal for release. Due to the short quarantine period, visiting of animals in post entry quarantine is not permitted. If your animal remains in quarantine for longer than expected, visitation may be discussed with the manager of the facility.
- Department of Agriculture and Water Resources staff will attend to your animal’s exercise needs during its time in quarantine. The kennel runs in the facilities are well set up, and provide most animals with adequate room to exercise within their run. Where veterinary advice recommends additional exercise is required, departmental staff will provide this.
- Grooming and bathing of animals will be provided by Department of Agriculture and Water Resources staff during their quarantine period for biosecurity and/or hygiene reasons only.
- It is recognised that some animals may require specialist grooming during the quarantine period. This requirement can be discussed with the facility manager and an appointment made. Supervision fees will apply.
Veterinary attendance for animals
- While the department’s veterinarians will conduct a general health check and examine your animal for signs of exotic disease and biosecurity concerns during its stay, the facility does not have a resident veterinarian.
- In the event your animal requires assessment or treatment by a veterinarian, a private (non–departmental) veterinarian can be called to the post entry quarantine facility to examine and treat your animal. You will be charged additional costs from the private veterinarian for these services.
- In the event the Department of Agriculture and Water Resources considers your animal requires veterinary attention, you or your nominated agent will be contacted immediately. If we cannot contact you or your nominated agent, the welfare of your animal will remain the priority and in emergency circumstances veterinary care will be obtained without delay. You will incur the additional costs of treatment.
- Private veterinary fees are not included in your quarantine fees. If a private veterinarian attends and/or treats your animal they will invoice you separately. You are responsible for the payment of all costs associated with attendances and treatment by a private veterinarian.
Animals with medical conditions
- The Department of Agriculture and Water Resources does not recommend the importation of sick animals. You should consider your animal's age and condition in relation to them coping with travel and climatic stress, when deciding to send your animal to Australia.
- To help us care for your animal, you must inform the Department of Agriculture and Water Resources of any medical conditions your animal may have when completing your application for an import permit.
- You must notify the bookings and invoicing team if your animal is diagnosed with a medical condition after the import permit is been granted to discuss and ensure that your animal's welfare and medical requirements can be managed whilst at the facility.
- If your animal has any medical requirements, please ensure you notify the Department of Agriculture and Water Resources of this when making your booking. In such circumstances, additional documentation from your treating veterinarian will be required in order to correctly manage the condition.
- All animals entering Australia must meet the required import conditions.
- The animals must be certified as fit to travel and meet all the testing requirements and residency period before departing the country of export.
Medicating animals in quarantine
Department of Agriculture and Water Resources staff will only administer medication under instruction from your treating veterinarian and with supporting documentation. You need to submit with your import permit application documentation from your animal’s treating veterinarian outlining the medical history, the type of medication required and the dosage rate with your import permit application.
The department will only administer medication that has been clearly labelled with the:
- animal's name
- owner's surname
- name of the medication
- dose rate
- frequency rate
- route of administration e.g. oral, topical, ear or eye drops, and
- the medication expiry date
The department does not supply medication.
The department will only administer medication between the hours of 8:00 am and 4:00 pm, seven days a week. If your animal requires the administration of medication outside the facility’s medicating hours such as diabetic/epileptic animals, you should discuss alternative treatment intervals with the animal’s veterinarian prior to import into Australia.
Management of imported medication in the Post Entry Quarantine Facility
Due to Australian legislative requirements and the potential biosecurity risk associated with imported veterinary medication, the department may destroy any imported medication following the release of your animal, including medication that may be commercially available in Australia. As such, you should only send medication in a quantity sufficient to treat your animal during the quarantine period.
- You should check whether your animal's current medication is available in Australia by checking the Australian Pesticides and Veterinary Medicines Authority website. If it is not, you may wish to consider changing to an equivalent medication that is available in Australia.
- You can arrange for a private veterinarian in Australia to examine your animal either during his/her quarantine period or after the animal is released. The veterinarian can then prescribe appropriate medication for your animal. Please email the Booking and Invoicing team to arrange a suitable time with the facility for your veterinarian to attend.
External parasite treatment
- Australian veterinarians recommend regular external parasite treatment of cats and dogs.
- Department of Agriculture and Water Resources staff may apply additional treatments to any animals showing signs of active parasites in the facility. External parasite treatments are applied at your expense.
Heartworm prevention for dogs
Heartworm disease occurs in different areas of Australia. Heartworm is caused by the microorganism Dirofilaria immitis and is spread by mosquitoes.
Your dog does not require a heartworm test or treatment to be eligible for import. Preventative treatment can be arranged through a private veterinarian, at the importer's expense.
Australian animal health and registration requirements
On the eligible release date your animal and their crate must be collected. Animals can be collected between 9am and 11am.
135 Donnybrook Road Mickleham VIC 3064, enter from Polaris Road.
- Animals must be collected by you as detailed on the import permit or by your authorised agent.
- The post entry quarantine facility must be notified of authorised agent’s details prior to eligible release date. Photo identification will be requested at the time of collection.
- The person responsible for collecting the animal is also responsible for collecting the animal’s transport crate. In the event the crate is not collected additional fees will apply.
Your animal cannot stay beyond their identified collection date. If you are unable to collect your animal on the collection date, you will need to make alternate arrangements for their pickup, boarding and care. A pet transport company can assist in this regard. Information about animal transport companies is available from International Pet and Animal Transport Association (IPATA).