1800 647 531 is the freecall number for clients who wish to contact the department about matters relating to payment of accounts.
Clients can use this service to obtain copies of invoices, pay accounts by credit card, discuss any difficulties experienced in paying accounts and have other queries related to transactions appearing on client statements or invoices answered by the enquiries team.
Queries in relation to the operational aspects of the services provided should be directed to the relevant program area.
This freecall service is staffed in Canberra between 8:30am and 5:00pm weekdays. Outside these hours callers can leave a message on the voicemail service and a departmental officer will respond as soon as possible.