Contingency arrangements for system outages

​​​​​​​The Department of Agriculture (the department) has reviewed its arrangements for clearing imported cargo when the Australian Customs and Border Protection Service (Customs) Integrated Cargo System (ICS) or the key the department import systems are not available. After an extensive consultation period with industry we have developed the following documents to provide information and guidance during contingency arrangements:

  • the National Business Continuity Plan for Import Cargo Systems
  • the Industry Guidelines for Import Cargo System Outages.

These documents describe:

  • the contingency arrangements the department will put in place when systems are affected
  • how imported cargo clearances will be prioritised
  • your role in assisting the department to process cargo.

The National Business Continuity Plan for Import Cargo Systems

This document intends to communicate a set of national principles for contingency arrangements in the event of a system outage that affects the clearance of imported cargo:

Download

DocumentPagesFile size
National Cargo and Vessel Business Continuity Plan PDF 24337 KB
National Cargo and Vessel Business Continuity Plan DOCX 24232 KB

If you have difficulty accessing these files, visit web accessibility for assistance.

The Industry Guidelines for Import Cargo Systems Outages

This document intends to provide a clear set of instructions to, and expectations of, external stakeholders including brokers and Customs during contingency arrangements:

Download

DocumentPagesFile size
Industry Guidelines for Import Cargo System Outages PDF 21818 KB
Industry Guidelines for Import Cargo System Outages DOCX 21698 KB

If you have difficulty accessing these files, visit web accessibility for assistance.

Both documents have been developed by a National Project Team and have been the subject of extensive review. Key industry representatives were also consulted during the development of these documents.

Contact details

Hard copies of these documents are available on request by emailing the National Cargo Business Continuity Plan Coordinator.

​​​