11 January 2019
Who does this notice affect?
This notice is of interest to customers who pay the department using the payment options appearing on the Tax Invoice.
What has changed?
The department is implementing a payment allocation policy with respect to processing payments made towards fees and charges (including late payment fees) imposed under exports and biosecurity legislation.
In summary, under this policy if the customer does not specify the invoice reference against which an electronic fund transfer (EFT) payment is made, the department will process the payment against the oldest undisputed debt.
The payment allocation policy is effective from 04 February 2019 and is available on the department webpage.
For further information please contact the Accounts Receivable Team on 1800 647 531 or via the Accounts Receivable helpdesk.