51-2017 – Cargo Online Lodgement System, Post Entry Biosecurity System and Online Payment Service Unavailable 11:00pm Friday 19th May to 12:00am Saturday 20th May 2017 (AEST)

15 May 2017

Who does this notice affect?

All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this planned outage.

All importers of plants, cats and/or dogs who will be required to use the Post Entry Biosecurity System during this planned outage period.

All clients who will be required to make an online payment during this planned outage period.

Information

Due to the Department conducting an update to its network security software. The Cargo Online Lodgement System, Post Entry Biosecurity System and Online Payment Service will be unavailable for 1 hour starting 11:00pm Friday 19th May to 12:00am Saturday 20th May 2017 (AEST).

This update will cause a short outage of approximately 5 minutes which may cause active user connections to be disconnected. Reconnections may not be possible during the outage window.

Clients who require their import cargo documentation to be assessed by the department during the planned outage can forward the documents to the department via email at Import Assessment. To ensure your documents are directed to the correct processing team please ensure you use the subject header rules outlined in 20-2016 Notice to Industry.

For clients who are intending on importing plants, cats and/or dogs into the Post Entry Quarantine facility please await the completion of this scheduled outage before attempting to access this service.

For clients who are intending on making an invoice payment online, please await the completion of this scheduled outage before attempting to access this service.  Alternately you can refer to the ‘How to pay’ section of your invoice for information regarding other payment methods.

Further information 

If you have any concerns or questions please contact us at Information