27 March 2017
Who does this notice affect?
All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this planned outage.
All importers of plants, cats and/or dogs who will be required to use the Post Entry Biosecurity System during this planned outage period.
All clients who will be required to make an online payment during this planned outage period.
Due to a planned production release of a departmental IT system, the Cargo Online Lodgement System, Post Entry Biosecurity System and Online Payment Service will be unavailable for 5 hours and 30 minutes starting 10:00pm Friday 31st March 2017 to 03:30am Saturday 1st April 2017 (AEDT).
Clients who require their import cargo documentation to be assessed by the department during the planned outage can forward the documents to the department via email at
Import Assessment. To ensure your documents are directed to the correct processing team please ensure you use the subject header rules outlined in
20-2016 Notice to Industry.
For clients who are intending on importing plants, cats and/or dogs into the Post Entry Quarantine facility please await the completion of this scheduled outage before attempting to access this service.
For clients who are intending on making an invoice payment online, please await the completion of this scheduled outage before attempting to access this service. Alternately you can refer to the ‘How to pay’ section of your invoice for information regarding other payment methods.
If you have any concerns or questions please contact us at