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Plant Exports National Documentation Hub - Information for industry and exporters

​If you export plants or plant products from Australia, you need to know that the Department of Agriculture and Water Resources is setting up a new hub, to give you access to all the information and documentation services you need in the one place. The Plant Exports National Documentation Hub will commence roll out across Australia in late 2013, and is scheduled for implementation in Victoria in November 2013. Other states will be rolled out of the next 6 months. More details will be available prior to each region’s roll out. Under the national documentation hub, the majority of plant exports documentation will now be processed in Melbourne.

Why the change?

The national documentation hub will help improve service delivery and reduce costs to industry through nationally consistent procedures in authorising and issuing certification and other related activities.

The new documentation process

Currently, plant export documentation is issued and certified by each region, and in some cases, by regional outports. The national documentation hub will help make the documentation and certification process more efficient by providing:

  • electronic processing and issuing of export certification, through EXDOC—the electronic export documentation system
  • management of any amendments to export certification
  • ongoing verification of export documentation and reporting, as required to ensure compliance with certification requirements
  • a single invoice for each consignment. These processes support Plant Export Operations meeting its Service Charter.

The diagram below shows what tasks will be performed by a client, Department of Agriculture and Water Resources Plant Exports National Documentation Hub and Authorised Officers.


Where do I send my documentation and requests?

With the transition of each region to the national documentation hub, requests for inspection appointments will not change and should continue to be sent to your regional Department of Agriculture and Water Resources office along with your Notice of Intention or Request for Permit. If you need endorsements, raise this on the Request for Inspection Appointment form and do not attach manual phytosanitary certificates.

You will need to email your requests for issuance or amendments to export certification, including the Notice of Intention or Request for Permit, to Plant Exports NDH. These requests will be processed by the national documentation hub to deliver efficiencies.

How do I receive my documentation?

Any export certification printed at regional plant exports offices will be available for postal delivery, courier pick up or customer collection at regional offices. Exporters or agents are responsible for making arrangements with the relevant regional plant exports office and if required must provide pre-addressed envelopes or pre-addressed and paid courier satchels. If you are set up with EXDOC you can continue to print export certification in your office.

How much will it cost?

There is no additional cost to industry associated with the national documentation hub. All documentation activities will continue to be fully cost recovered and applied according to the Plant Exports Fees and Charges, please see the department’s charging guidelines​.

Plant Exports Management System (PEMS)

PEMS is a new IT system for plant exports. It will coordinate a range of processes for exporting plants and plant products from Australia. When PEMS is rolled out, some of the processes outlin​ed above will change. In release one, PEMS will centralise and store export documentation and in release two, it will allow inspection appointments and RFP authorisation to be requested electronically through the system. PEMS commences roll out across Australia in November 2013 and we will keep you informed of any changes as they are implemented.

More information

For more information email plant exports NDH or contact your regional Department of Agriculture and Water Resources​ office.

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