Publications

​Rural Financial Counselling Service (RFCS) Grant Guidelines

RFCS service providers should adhere to the RFCS 2016 to 2019 Grant Guidelines.

DocumentPagesFile size
RFCS 2016 to 2019 guidelines DOCXPDF Icon451.6 MB
RFCS 2016 to 2019 guidelines PDFPDF Icon45804 KB

Information for RFCS providers and their staff is provided under RFCS administration resources through a password protected sharepoint web page.

Reviews of the RFCS

2019 internal review of the RFCS Program

In 2019, the department undertook an internal review into the 2016 to 2020 RFCS Program. The review was informed by a significant public consultation process, interacting with approximately 150 stakeholders. The internal report was released in October 2019.

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Internal review of the 2016—2020 Rural Financial Counselling Service Program PDF PDF Icon591.1 MB
Internal review of the 2016—2020 Rural Financial Counselling Service Program DOCX PDF Icon59895 KB

2014 Review of the RFCS Program

In May 2014, the Minister for Agriculture commissioned the National Rural Advisory Council (NRAC) with undertaking a review of the RFCS Program. NRAC’s report was released by the Minister for Agriculture on 10 November 2014.

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NRAC report on the review of the RFCS program PDF PDF Icon1033.5 MB
NRAC report on the review of the RFCS program DOC PDF Icon103921 KB

Overarching Report of the 2012 RFCS Service Provider Performance Audits

In 2012, PricewaterhouseCoopers undertook performance audits of the 14 organisations delivering rural financial counselling services. Below is a summary of the audit findings and recommendations.

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Performance Assessment of Rural Financial Counselling Service Providers PDF PDF Icon301.3 MB
Performance Assessment of Rural Financial Counselling Service Providers DOC PDF Icon301.7 MB

2009 Evaluation of the RFCS Program

In 2009 the department commissioned the Charles Sturt University to conduct an online survey of RFCS clients.

The aim of the survey was to evaluate client satisfaction with the RFCS, the appropriateness of referrals to other professional services, the extent of improvement in clients’ situations and changes in management practices as a result of interaction with the RFCS.

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The Rural Financial Counselling Service: an Evaluation PDF PDF Icon102719 KB

Overarching Report of the 2007 RFCS Service Provider Performance Audits

In 2007, WalterTurnbull undertook performance audits of the 16 organisations delivering rural financial counselling services. Below is a summary of the audit findings and recommendations.

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Overarching Report of the 2007 RFCS Service Provider Performance Audits PDF PDF Icon17111 KB
Overarching Report of the 2007 RFCS Service Provider Performance Audits DOC PDF Icon17163 KB

Cover for Report on the Review of the Rural Financial Counselling Program  

2004 Review of the RFCS Program

In 2004, that National Rural Advisory Council reviewed the RFCS Program. The complete report can be downloaded as one PDF or individual sections can be downloaded.

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Report on the Review of the Rural Financial Counselling Service Program PDF PDF Icon

2576.7 MB

Sections of the report:

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Contents and executive summary PDF PDF Icon17216 KB
Chapters 1-8 PDF PDF Icon133850 KB
Appendixes 1-4 PDF PDF Icon22147 KB
Appendix 5: Map of socio-economic disadvantage by region PDF PDF Icon22.3 MB
Appendixes 6-17 PDF PDF Icon561.1 MB
Appendixes 18-19 PDF PDF Icon61.5 MB
Appendixes 20-22 PDF PDF Icon15852 KB
Acronyms and abbreviations PDF PDF Icon459 KB

Cover for The Way Forward  

The Way Forward

This report includes the executive summary from the 2004 Review report (above), the terms of reference for the review committee and the aims, objectives, outcomes and key principles for an enhanced RFCS Program.

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The Way Forward PDF PDF Icon

18281 KB

Cover for the Report on the 2003 Performance Review and Audit of teh Rurtal Financial Counselling Services  

2003 Acumen Alliance Performance Review and Audit

In 2003, Acumen Alliance completed a performance review of 24 rural financial counselling services. Below is a summary containing the publicly available information, of the review's findings and recommendations.

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A report on the 2003 performance review and audit of rural financial counselling services PDF PDF Icon

40657 KB

2000 Evaluation of the Rural Communities Program (RCP)

In 2000, the Social Sciences Centre of the Bureau of Rural Sciences (now ABARES) was commissioned to evaluate the RCP. The evaluation examined program performance and future directions and options for change.

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2000 Evaluation of the Rural Communities Program PDF PDF Icon1573.2 MB
2000 Evaluation of the Rural Communities Program DOC PDF Icon1572.5 MB

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