Phone us

Client contact number: 1800 900 090

National office:
Phone: +61 2 6272 3933
International:
Call us from overseas: +61 3 8318 6700

Organisational contact information:

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Water information line

Water information line
Phone: 1800 218 478

Machinery of Government Changes
On 21 September 2015, responsibility for water policy and resources was transferred from the Department of the Environment - Administrative Arrangement Order made on 21 September 2015

Accounts receivable

Accounts receivable information can be found at Accounts Receivable

Air cargo

Air cargo contact information can be found online at Air cargo contacts.

Airports

Airports contact information can be found online at Airports

Biosecurity Import Conditions (BICON)

Email: Imports

Post entry quarantine facilities

Email: Invoicing, Bookings & General Inquiries

More information can be found online at Post entry quarantine facilities.

Organic approved certifying organisations

Organic approved certifying organisations information can be found online at Organic approved certifying organisations.

Import management system

Import management system information can be found online at Import management system.

Australian fumigation accreditation scheme

Audit and Review Team
GPO Box 858
Canberra ACT 2601
Phone: +61 2 6272 2214
Email: AFAS

Biological imports

Email: Imports

Sea cargo

Sea cargo contact information can be found online at Sea cargo contacts.

Communication - general

Communication - media

Phone: +61 2 6272 3232

Investigations and enforcement

Investigations and Enforcement information can be found online at investigations and enforcement.

Compliments and complaints

Our compliments and complaints form can be found online at Suggestions, compliments and complaints.

Consultative committees

Consultative committees information can be found online at Consultative committees.

Dairy and dairy product exports

Email: Dairy
Phone: 1300 723 241 (General enquiries)

Detector dogs

Email: Dogs

Entry management

Email: Entry Management
Phone: +61 2 6272 3390

Equine Influenza Enquiry Implementation

Fish export and egg export

Fish export and Egg export information can be found online at Fish export and Egg exports.

Horticulture Exports Program regional contacts

Horticulture Exports Program regional contact information can be found online at Horticulture Exports Program regional contact.

Imported Food Inspection Scheme

Information on Imported Food Inspection Schemes contacts.

Food Import Compliance Agreement (FICA)

Email: FICA

Live animal exports (including cats and dogs)

Live Animal Exports Program
GPO Box 858
Canberra ACT 2601
Phone: +61 2 6272 4581
Email: Animal Exports

Live animal imports (including cats and dogs)

Email: Imports

Machinery imports (including cars, machinery, motorbikes, tyres)

Machinery National Coordination Centre
PO Box 222
Hamilton QLD 4007
Phone: +61 7 3246 8706
Fax: +61 7 3246 8785
Email: Machinery

Mail centres

Email: Imports
Web: International Mail to Australia

Payments and treatments

PO Box 4175
Parramatta NSW 2124
Phone: +61 2 9354 5800
Fax: +61 2 9354 5899
Email: Mail Payments

Maritime National Coordination Centre (MNCC)

Email: Maritime NCC
Phone: 1300 004 605
Fax: 1300 005 882

Meat exports

Meat inspection

Military - National Coordination Centre

Military NCC
PO Box 222
Hamilton QLD 4007
Phone: +61 7 3246 8706
Fax: +61 7 3246 8785
Email: Military

Northern Australia Quarantine Strategy (NAQS)

Northern Australia Quarantine Strategy (NAQS) information can be found online at Northern Australia Quarantine Strategy (NAQS).

Organic and bio-dynamic products exports

Email: Organic

Plant Export Operations

Plant Import Operations

Email: Imports

Post border detections

National office (Canberra)
Email: Biosecurity Reports
Phone: +61 2 6272 4688
Fax: +61 2 6272 4874

Central East Region office (NSW)
Phone: +61 2 8334 7675
Fax: +61 2 8334 7680
Email: NSWPQD

North East Region office (Brisbane)
Phone: +61 7 3246 8694
Email: CIU Brisbane

Northern Region office (Cairns)
Phone: +61 7 4030 7852
Fax: +61 7 4030 7843
Email: CDO

South East Region office (VIC)
Phone: +61 3 8318 6923/Option 5
Fax: +61 3 8318 8235
Email: VIC Risk Unit

South East Region office (TAS)
Phone: +61 3 6233 3352
Fax: +61 3 6234 6785

South West Region office (SA)
Phone: +61 8 8201 6134

South West Region office (WA)
Phone: +61 8 9334 1502
Email: CIUWA

Northern Region office (Darwin)
Phone: +61 8 8920 7040
Fax: +61 8 8920 7022
Email: Northern Region Office

Approved arrangements contacts

Approved arrangements contact information can be found online at Approved arrangements contacts.

Australian Biosecurity Awards

Australian Biosecurity Awards information can be found online at Australian Biosecurity Awards.

Recruitment

Web: Jobs

Schools/student enquiries

Timber and timber products imports (including furniture and souvenirs)

Email: Imports

Vessel contacts

Vessel contact information can be found online at Vessel contacts.