Client contact performance report

This report sets out how the Department of Agriculture and Water Resources has performed in responding to phone and email inquiries.

The performance report, updated quarterly, demonstrates our commitment to transparency in sharing how we have performed against our client service standards.

How we have performed: April–June 2016

Our service standards​

Our service targets

Our results

Correspondence by phone
(For calls received through the national contact number we will answer your call within 2 minutes.)

80% of calls to be answered within our service standard

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Target met

Correspondence by online forms
(For general enquiries received through the department’s online contact form we will respond to your request within 10 business days of receipt.)

80% of requests to be responded to within our service standard

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Target met

Bookings by phone/email
(We will confirm your booking request, cancellation or amendment within 1 business day of receipt.)

95% of bookings to be confirmed within our service standard

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Target met